Your trusted global partner for sustainable high-performance logistics solutions
Established in 2002, time:matters has emerged as a leader in customized and flexible logistics solutions. With a foundation built on expertise, passion and innovation, we have continuously evolved to meet the specific needs of our clients.
Over the years, we have achieved significant milestones, including strategic collaborations and ISO-certifications, solidifying our position in the industry. From our inception to our 20th anniversary in 2022 and beyond, we have been committed and remain committed to excellence in every aspect of our operations.
At time:matters, we specialize in high-performance logistics, providing time-critical solutions worldwide. From urgently needed spare parts to medical samples, dangerous goods, and important documents, we offer dedicated, reliable, and efficient transportation options via air, rail, and road.
Our comprehensive expertise seamlessly integrates and combines multiple modes of transport, ensuring flexibility and timely delivery. Whether it is a critical component for the automotive industry or life-saving stem cells, we deliver solutions you can trust, because we understand the requirements of your shipments and are dedicated to meeting them.
With strategically located offices and an extensive network, we offer global coverage and reach.
Our offices span across the United States, Germany, The Netherlands, Austria, Singapore and China, strategically positioned to cater to diverse customer needs with local teams.
Our headquarters is in Neu-Isenburg, near Frankfurt Airport. Additionally, our state-of-the-art Courier Terminals in Frankfurt and Munich enhance our operational capabilities through continuous personal, physical monitoring of the consignment on the apron. This enables us to handle complex logistics challenges fast and effectively.
No matter where your shipment needs to go, we have the global presence to make it happen.
time:matters serves a wide range of industries, including automotive, aviation and aerospace, high-tech and semiconductors, life sciences, industrial machinery and equipment, logistics (forwarders and integrators), medtech, and spare parts logistics.
We understand the unique challenges faced by each industry, and our logistics expertise allows us to deliver tailored and effective solutions.
Whether it is a critical spare part for an aircraft, sensitive medical samples, or high-value industrial machinery components, the logistics experts of our global customer service units around the globe are there for you. We maintain dedicated industry desks and have the knowledge and experience to handle your specific transport requirements.
Technology and digital innovation
Leveraging cutting-edge digital technology and innovation is at the core of our operations. Our global network comprises courier partners, handling agents and airlines, granting us access to a vast array of flight routes, ensuring reliability, speed, and short handling times. We embrace innovation, utilizing advanced tracking systems and real-time monitoring to ensure transparency and visibility throughout the logistics process.
Through our user-friendly online booking platform, customers can submit transport requests in real-time, receiving instant quotes and seamless booking options. We understand that time is of the essence, and our technology-driven solutions allow us to optimize efficiency and enhance customer satisfaction.
Certifications and Compliance
time:matters is certified under both ISO 9001:2015 and ISO 14001:2015, which underscores our commitment to quality management and environmental responsibility.
As members of the International Air Transport Association (IATA), we adhere to industry standards and regulations, ensuring secure and efficient operations. Additionally, our AEO certification as an “Authorized Economic Operator” further highlights our compliance with customs regulations, giving our clients peace of mind in their international logistics operations.
Team and Availability
Our dedicated team of logistics experts is available 24/7, 365 days a year, to provide customized and flexible service.
We understand that every situation is unique, and we deliver tailored logistics concepts, whether it is an ad-hoc emergency or regular supply chain operations. With years of industry experience, our teams possess the knowledge and expertise to handle the most challenging logistics requirements.
At time:matters, we are deeply committed to sustainability and environmental responsibility, so that our actions have the least possible impact on the environment.
By 2025, we aim to reduce our own CO2 emissions by up to 50% through, amongst others, the utilization of Sustainable Aviation Fuel (SAF). As of 2023, we are investing in 100% SAF for all our Sameday Air and On Board Courier transports, further minimizing our ecological footprint.
In 2022, we achieved carbon neutrality through a combination of reduction and compensation measures, aligning our operations with our commitment to the planet.
What sets us apart is our dedication to transparency, efficiency, and customer satisfaction. We empower our customers with our user-friendly online booking website, enabling them to submit transport requests, receive real-time quotes, and book their shipments instantly.
Our streamlined processes, coupled with our passionate pursuit of excellence, ensure that we consistently deliver the highest level of service. When you choose time:matters, you gain a partner that is dedicated to your success and will go above and beyond to meet your time-critical logistics needs.