Company information

Your experts for High Performance and Special Speed Logistics


time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics.

We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmate On Board Courier.

In addition to speed and reliability, we are committed to customized and flexible service.

Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business.

Where we are from


  • Launch of offer and booking platform


  • Establishment of time:matters Americas, Inc.

  • Launch of the Sameday Air US domestic network (100 stations)


  • Sameday Air network expansion to/from Japan, Bangkok and Singapore

  • Establishment of time:matters (Shanghai) International Freight Forwarding Ltd. and network expansion in China (7 stations)

  • ISO 9001:2015 Certification of time:matters GmbH

  • AEO Certification of time:matters GmbH (“Authorized Economic Operator”)

  • Establishment of time:matters Courier Terminals GmbH


  • Sameday Air network extension to/from the U.S. and Mexico

  • Acquisition of CB Customs Broker GmbH and Customs Broker Cargo Handling GmbH


  • Launch of the On Board Courier platform time:matters airmates


  • ISO 9001:2015 certification of time:matters Netherlands B.V. & time:matters Spare Parts Logistics GmbH


  • Spin-off LieferFactory GmbH

  • Spin-off LieferFactory GmbH


  • Establishment of time:matters Same Day Delivery: Lieferfactory

2002 – 2013


  • Further expansion of the internationalization strategy through the opening of a Special Service Desk in Sharjah/Dubai


  • Start of the internationalization of ic:kurier service with the first station in Paris


  • Expansion of the internationalization strategy in Asia


  • Establishment of time:matters Spare Parts Logistics GmbH

  • Opening of the Courier Terminal at Frankfurt Airport


  • Initiation of the internationalization strategy in Europe


  • Establishment of the Special Service Desk


  • Start of the cooperation with Deutsche Bahn: ic:kurier

Facts and Figures


January 1st, 2002 from Lufthansa Cargo AG


Lufthansa Cargo AG (100%)


> 330 employees


ISO 9001:2015 certification of time:matters GmbH
ISO 9001:2015 certification of time:matters Netherlands B.V. and time:matters Spare Parts Logistics GmbH
AEO Certification of time:matters GmbH as “Authorised Economic Operator”

Net Promoter Score

> 76

Our offices & customer service


time:matters GmbH

Gutenbergstr. 6
63263 Neu-Isenburg

General phone number:
Phone: +49 6102 36738 800
Fax: +49 6102 36738 899

Transport inquiries and booking requests:
+49 69 9999 2079



time:matters Courier Terminals GmbH

Frankfurt Airport
Gebäude 455d, Cargo City Nord, Tor 26


time:matters Austria GmbH

Air Cargo Center Obj. 262/8/3
1300 Vienna Airport

Phone: +43 1 7007 33966
Fax: +43 1 7007 33969


time:matters Netherlands B.V.

Beechavenue 30-50
1119 PV Schiphol-Rijk
The Netherlands

Phone: +31 88 777 9800
Fax: +31 20 316 5159


time:matters France

Phone.: +33 1 78 900302

time:matters United Kingdom

Phone.: +44 20 37690485


time:matters (Asia Pacific) Pte Ltd.

390 Orchard Road
Palais Renaissance # 08-01
238871 Singapore

Phone: +65 68 354074
Mobile: +65 93 873820


time:matters (Shanghai) International Freight Forwarding Ltd.

Huashan Road No. 1568
NanFung Tower, Room 1204
(Changning District)
200052 Shanghai

Mobile: +86 176 2103 9158


time:matters GmbH Sharjah Branch

Sharjah Airport Intl Free Zone
Building Z Room 6 & 7
United Arab Emirates

Phone: +971 6 5526185
Fax: +971 6 5526186


The Americas

time:matters Americas, Inc.

1862 West Flagler Street
Miami, FL 33135

USA and Canada: +1 888 4 FLY TMA / +1 888 435 9862
Mexico, Central & South America: +1 469 283 3397


Our core values

1. We are passionate …

  • About our people and customers,

  • Committed to service, excellence, and courage,

  • Always trying to make the “impossible” happen.

2. We want and accept responsibility …

  • Especially when things go wrong.

  • We put competence above ego,

  • And we’re there when our customers or colleagues need us.

3. We talk straight and do right …

  • By expecting honesty.

  • So, we put the fish on the table,

  • And we never sacrifice integrity, respect and tolerance.

4. We enjoy what we do …

  • Playing hard & working smart,

  • In that undefinable mix of playfulness & professionalism,

  • Fueled by a vision, lots of ambition and constant learning.


Lufthansa Cargo Group

The Lufthansa Cargo Group encompasses the 18 air cargo-related companies in the Lufthansa Group whose portfolios complement one another in terms of destinations, capacities, products and services. Lufthansa Cargo and seven other providers of belly and/or main deck capacity form the core of the Group.

Lufthansa Cargo Logo

Lufthansa Cargo is the operator of the Lufthansa Cargo air freight network and additionally markets the entire air cargo capacity on Lufthansa Group passenger aircraft.

SWISS World Cargo

Swiss World Cargo markets the entire air cargo capacity on Swiss International passenger flights.

time:matters: the experts for worldwide High Performance and Special Speed Logistics with dense air-rail-road network.

AeroLogic Logo

Aero Logic is based in Germany and operates a fleet of Boeing 777 freighters.

brussels airlines Logo

Brussels airlines markets the entire freighter capacity on Brussels Airlines passenger aircraft.


Company brochure

Information about time:matters, our special speed and high performance solutions.

Press FAQ

Information about time:matters, the time:matters business model and services.

ISO 9001:2015

time:matters GmbH

Certificate of Quality Management System

time:matters Netherlands B.V.

Certificate of Quality Management System

time:matters Spare Parts Logistics GmbH

Certificate of Quality Management System

ISO 14001:2015

time:matters GmbH

Environmental management system

time:matters Netherlands B.V.

Environmental management system

AEO Authorized Economic Operator

time:matters GmbH

AEO certificate