Company information
Your experts for High Performance and Special Speed Logistics
time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics.
We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmate On Board Courier.
In addition to speed and reliability, we are committed to customized and flexible service.
Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business.
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What if… you have real logistics challenges to solve?
When time matters, we solve your logistics challenges and turn “what if” into reality.
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Where we are from
2022
ISO 9001:2015 Certification of time:matters Americas, Inc.
- time:matters celebrates its 20th anniversary
2021
Launch of offer and booking platform
ISO 9001:2015 Certification of time:matters (Shanghai) International Freight Forwarding Ltd.
2020
Establishment of time:matters Americas, Inc.
Launch of the Sameday Air US domestic network (100 stations)
2019
Sameday Air network expansion to/from Japan, Bangkok and Singapore
Establishment of time:matters (Shanghai) International Freight Forwarding Ltd. and network expansion in China (7 stations)
ISO 9001:2015 Certification of time:matters GmbH
AEO Certification of time:matters GmbH (“Authorized Economic Operator”)
Establishment of time:matters Courier Terminals GmbH
2018
Sameday Air network extension to/from the U.S. and Mexico
Acquisition of CB Customs Broker GmbH and Customs Broker Cargo Handling GmbH
- ISO 14001 Certification of time:matters GmbH
2017
Launch of the On Board Courier platform time:matters airmates
2016
ISO 9001:2015 certification of time:matters Netherlands B.V. & time:matters Spare Parts Logistics GmbH
2015
Spin-off LieferFactory GmbH
2014
Establishment of time:matters Same Day Delivery: Lieferfactory
2013
Further expansion of the internationalization strategy through the opening of a Special Service Desk in Sharjah/Dubai
2010
Start of the internationalization of ic:kurier service with the first station in Paris
2008
Expansion of the internationalization strategy in Asia
2007
Establishment of time:matters Spare Parts Logistics GmbH
Opening of the Courier Terminal at Frankfurt Airport
2006
Initiation of the internationalization strategy in Europe
2005
Establishment of the Special Service Desk
2003
Start of the cooperation with Deutsche Bahn: ic:kurier
2002
- Establishment of time:matters GmbH
Facts and Figures
Establishment
January 1st, 2002 from Lufthansa Cargo AG
Shareholder
Lufthansa Cargo AG (100%)
Employees
> 330 employees
Quality
ISO 9001:2015 certification
- time:matters GmbH
- time:matters Americas, Inc.
- time:matters Netherlands B.V.
- time:matters (Shanghai) International Freight Forwarding Ltd.
AEO certification (Authorised Economic Operator)
- time:matters GmbH
Net Promoter Score
> 76
Our offices & customer service
Europe
time:matters GmbH
Gutenbergstr. 6
63263 Neu-Isenburg
Germany
General phone number:
Phone: +49 6102 36738 800
Fax: +49 6102 36738 899
Transport inquiries and booking requests:
+49 69 9999 2079
E-mail: service@time-matters.com
time:matters Courier Terminals GmbH
Frankfurt Airport
Gebäude 455d, Cargo City Nord, Tor 26
Germany
time:matters Austria GmbH
Air Cargo Center Obj. 262/8/3
1300 Vienna Airport
Austria
Phone: +43 1 7007 33966
Fax: +43 1 7007 33969
E-mail: austria@time-matters.com
time:matters Netherlands B.V.
Beechavenue 30-50
1119 PV Schiphol-Rijk
The Netherlands
Phone: +31 88 777 9800
Fax: +31 20 316 5159
E-mail: netherlands@time-matters.com
time:matters France
Phone.: +33 1 78 900302
time:matters United Kingdom
Phone.: +44 20 37690485
Asia-Pacific
time:matters (Asia Pacific) Pte Ltd.
390 Orchard Road
Palais Renaissance # 08-01
238871 Singapore
Mobile: +65 93 873820
E-Mail: apac@time-matters.com
time:matters (Shanghai) International Freight Forwarding Ltd.
Huashan Road No. 1568
NanFung Tower, Room 1204
(Changning District)
200052 Shanghai
China
Mobile: +86 178 2138 3550
E-Mail: china@time-matters.com
The Americas
time:matters Americas, Inc.
1862 West Flagler Street
Miami, FL 33135
USA and Canada: +1 888 4 FLY TMA / +1 888 435 9862
Mexico, Central & South America: +1 469 283 3397
E-mail: americas@time-matters.com
