Company information

Your experts for High Performance and Special Speed Logistics

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time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics.

We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmate On Board Courier.

In addition to speed and reliability, we are committed to customized and flexible service.

Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business.

Watch our brand new imagefilm

What if… you have real logistics challenges to solve?

When time matters, we solve your logistics challenges and turn “what if” into reality.
Have you ever wondered how we do it? Watch our image film to find the answers.

time:matters apron car and Lufthansa plane on apron

Where we are from

2022

  • ISO 9001:2015 Certification of time:matters Americas, Inc.

  • time:matters celebrates its 20th anniversary

2021

  • Launch of offer and booking platform

  • ISO 9001:2015 Certification of time:matters (Shanghai) International Freight Forwarding Ltd.

2020

  • Establishment of time:matters Americas, Inc.

  • Launch of the Sameday Air US domestic network (100 stations)

2002 – 2019

2019

  • Sameday Air network expansion to/from Japan, Bangkok and Singapore

  • Establishment of time:matters (Shanghai) International Freight Forwarding Ltd. and network expansion in China (7 stations)

  • ISO 9001:2015 Certification of time:matters GmbH

  • AEO Certification of time:matters GmbH (“Authorized Economic Operator”)

  • Establishment of time:matters Courier Terminals GmbH

2018

  • Sameday Air network extension to/from the U.S. and Mexico

  • Acquisition of CB Customs Broker GmbH and Customs Broker Cargo Handling GmbH

  • ISO 14001 Certification of time:matters GmbH

2017

  • Launch of the On Board Courier platform time:matters airmates

2016

  • ISO 9001:2015 certification of time:matters Netherlands B.V. & time:matters Spare Parts Logistics GmbH

2015

  • Spin-off LieferFactory GmbH

2014

  • Establishment of time:matters Same Day Delivery: Lieferfactory

2013

  • Further expansion of the internationalization strategy through the opening of a Special Service Desk in Sharjah/Dubai

2010

  • Start of the internationalization of ic:kurier service with the first station in Paris

2008

  • Expansion of the internationalization strategy in Asia

2007

  • Establishment of time:matters Spare Parts Logistics GmbH

  • Opening of the Courier Terminal at Frankfurt Airport

2006

  • Initiation of the internationalization strategy in Europe

2005

  • Establishment of the Special Service Desk

2003

  • Start of the cooperation with Deutsche Bahn: ic:kurier

2002

  • Establishment of time:matters GmbH

Facts and Figures

Establishment

January 1st, 2002 from Lufthansa Cargo AG

Shareholder

Lufthansa Cargo AG (100%)

Employees

> 330 employees

Quality

ISO 9001:2015 certification

  • time:matters GmbH
  • time:matters Americas, Inc.
  • time:matters Netherlands B.V.
  • time:matters (Shanghai) International Freight Forwarding Ltd.

AEO certification (Authorised Economic Operator)

  • time:matters GmbH

Net Promoter Score

> 76

Our offices & customer service

Europe

time:matters GmbH

Gutenbergstr. 6
63263 Neu-Isenburg
Germany

General phone number:
Phone: +49 6102 36738 800
Fax: +49 6102 36738 899

Transport inquiries and booking requests:
+49 69 9999 2079

E-mail: service@time-matters.com

Directions

time:matters Courier Terminals GmbH

Frankfurt Airport
Gebäude 455d, Cargo City Nord, Tor 26
Germany

Directions

time:matters Austria GmbH

Air Cargo Center Obj. 262/8/3
1300 Vienna Airport
Austria

Phone: +43 1 7007 33966
Fax: +43 1 7007 33969

E-mail: austria@time-matters.com

time:matters Netherlands B.V.

Beechavenue 30-50
1119 PV Schiphol-Rijk
The Netherlands

Phone: +31 88 777 9800
Fax: +31 20 316 5159

E-mail: netherlands@time-matters.com

time:matters France

Phone.: +33 1 78 900302

time:matters United Kingdom

Phone.: +44 20 37690485

Asia-Pacific

time:matters (Asia Pacific) Pte Ltd.

390 Orchard Road
Palais Renaissance # 08-01
238871 Singapore

Mobile: +65 93 873820

E-Mail: apac@time-matters.com

time:matters (Shanghai) International Freight Forwarding Ltd.

Huashan Road No. 1568
NanFung Tower, Room 1204
(Changning District)
200052 Shanghai
China

Mobile: +86 178 2138 3550

E-Mail: china@time-matters.com

The Americas

time:matters Americas, Inc.

1862 West Flagler Street
Miami, FL 33135

USA and Canada: +1 888 4 FLY TMA / +1 888 435 9862
Mexico, Central & South America: +1 469 283 3397

E-mail: americas@time-matters.com

Our values

Credible attitude for countable results

Purpose

beats

Profit

Network

beats

Hierarchy

Empowering

beats

Supervising

Experimentation

beats

Planning

Transparency

beats

Secrecy

Management

Downloads

Company brochure

Information about time:matters, our special speed and high performance solutions.

Press FAQ

Information about time:matters, the time:matters business model and services.

Quality management ISO 9001:2015

time:matters GmbH

Certificate of Quality Management System

time:matters Americas, Inc.

Certificate of Quality Management System

time:matters Netherlands B.V.

Certificate of Quality Management System

time:matters (Shanghai) International Freight Forwarding Ltd.

Certificate of Quality Management System

time:matters

ISO quality policy

Environmental Management ISO 14001:2015

time:matters GmbH

Environmental management system

time:matters Netherlands B.V.

Environmental management system

AEO Authorized Economic Operator

time:matters GmbH

AEO certificate