Company information
Your experts for High Performance and Special Speed Logistics
time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics.
We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmate On Board Courier.
In addition to speed and reliability, we are committed to customized and flexible service.
Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business.
Where we are from
2021
Launch of offer and booking platform
2020
Establishment of time:matters Americas, Inc.
Launch of the Sameday Air US domestic network (100 stations)
2019
Sameday Air network expansion to/from Japan, Bangkok and Singapore
Establishment of time:matters (Shanghai) International Freight Forwarding Ltd. and network expansion in China (7 stations)
ISO 9001:2015 Certification of time:matters GmbH
AEO Certification of time:matters GmbH (“Authorized Economic Operator”)
Establishment of time:matters Courier Terminals GmbH
2018
Sameday Air network extension to/from the U.S. and Mexico
Acquisition of CB Customs Broker GmbH and Customs Broker Cargo Handling GmbH
2017
Launch of the On Board Courier platform time:matters airmates
2016
ISO 9001:2015 certification of time:matters Netherlands B.V. & time:matters Spare Parts Logistics GmbH
2015
Spin-off LieferFactory GmbH
Spin-off LieferFactory GmbH
2014
Establishment of time:matters Same Day Delivery: Lieferfactory
2013
Further expansion of the internationalization strategy through the opening of a Special Service Desk in Sharjah/Dubai
2010
Start of the internationalization of ic:kurier service with the first station in Paris
2008
Expansion of the internationalization strategy in Asia
2007
Establishment of time:matters Spare Parts Logistics GmbH
Opening of the Courier Terminal at Frankfurt Airport
2006
Initiation of the internationalization strategy in Europe
2005
Establishment of the Special Service Desk
2003
Start of the cooperation with Deutsche Bahn: ic:kurier
Facts and Figures
Establishment
January 1st, 2002 from Lufthansa Cargo AG
Shareholder
Lufthansa Cargo AG (100%)
Employees
> 330 employees
Quality
ISO 9001:2015 certification of time:matters GmbH
ISO 9001:2015 certification of time:matters Netherlands B.V. and time:matters Spare Parts Logistics GmbH
AEO Certification of time:matters GmbH as “Authorised Economic Operator”
Net Promoter Score
> 76
Our offices & customer service
Europe
time:matters GmbH
Gutenbergstr. 6
63263 Neu-Isenburg
Germany
General phone number:
Phone: +49 6102 36738 800
Fax: +49 6102 36738 899
Transport inquiries and booking requests:
+49 69 9999 2079
E-mail: service@time-matters.com
time:matters Courier Terminals GmbH
Frankfurt Airport
Gebäude 455d, Cargo City Nord, Tor 26
Germany
time:matters Austria GmbH
Air Cargo Center Obj. 262/8/3
1300 Vienna Airport
Austria
Phone: +43 1 7007 33966
Fax: +43 1 7007 33969
E-mail: austria@time-matters.com
time:matters Netherlands B.V.
Beechavenue 30-50
1119 PV Schiphol-Rijk
The Netherlands
Phone: +31 88 777 9800
Fax: +31 20 316 5159
E-mail: netherlands@time-matters.com
time:matters France
Phone.: +33 1 78 900302
time:matters United Kingdom
Phone.: +44 20 37690485
Asia-Pacific
time:matters (Asia Pacific) Pte Ltd.
390 Orchard Road
Palais Renaissance # 08-01
238871 Singapore
Phone: +65 68 354074
Mobile: +65 93 873820
E-Mail: singapore@time-matters.com
time:matters (Shanghai) International Freight Forwarding Ltd.
Huashan Road No. 1568
NanFung Tower, Room 1204
(Changning District)
200052 Shanghai
China
Mobile: +86 176 2103 9158
E-Mail: china@time-matters.com
time:matters GmbH Sharjah Branch
Sharjah Airport Intl Free Zone
Building Z Room 6 & 7
United Arab Emirates
Phone: +971 6 5526185
Fax: +971 6 5526186
The Americas
time:matters Americas, Inc.
5201 Blue Lagoon Drive, Suite 900
Miami, Florida 33126
USA and Canada: +1 888 4 FLY TMA / +1 888 435 9862
Mexico, Central & South America: +1 469 283 3397
E-mail: americas@time-matters.com
Our core values
1. We are passionate …
About our people and customers,
Committed to service, excellence, and courage,
Always trying to make the “impossible” happen.
2. We want and accept responsibility …
Especially when things go wrong.
We put competence above ego,
And we’re there when our customers or colleagues need us.
3. We talk straight and do right …
By expecting honesty.
So, we put the fish on the table,
And we never sacrifice integrity, respect and tolerance.
4. We enjoy what we do …
Playing hard & working smart,
In that undefinable mix of playfulness & professionalism,
Fueled by a vision, lots of ambition and constant learning.
Lufthansa Cargo Group
The Lufthansa Cargo Group encompasses the 18 air cargo-related companies in the Lufthansa Group whose portfolios complement one another in terms of destinations, capacities, products and services. Lufthansa Cargo and seven other providers of belly and/or main deck capacity form the core of the Group.
Lufthansa Cargo is the operator of the Lufthansa Cargo air freight network and additionally markets the entire air cargo capacity on Lufthansa Group passenger aircraft.
Swiss World Cargo markets the entire air cargo capacity on Swiss International passenger flights.
time:matters: the experts for worldwide High Performance and Special Speed Logistics with dense air-rail-road network.
Aero Logic is based in Germany and operates a fleet of Boeing 777 freighters.
Brussels airlines markets the entire freighter capacity on Brussels Airlines passenger aircraft.