Company information

Your experts for High Performance and Special Speed Logistics

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time:matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics.

We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B – via air, rail, or road and – if desired – personally accompanied by an airmate On Board Courier.

In addition to speed and reliability, we are committed to customized and flexible service.

Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business.

Where we are from

2022

  • ISO 9001:2015 Certification of time:matters Americas, Inc.

  • time:matters celebrates its 20th anniversary

2021

  • Launch of offer and booking platform

  • ISO 9001:2015 Certification of time:matters (Shanghai) International Freight Forwarding Ltd.

2020

  • Establishment of time:matters Americas, Inc.

  • Launch of the Sameday Air US domestic network (100 stations)

2002 – 2019

2019

  • Sameday Air network expansion to/from Japan, Bangkok and Singapore

  • Establishment of time:matters (Shanghai) International Freight Forwarding Ltd. and network expansion in China (7 stations)

  • ISO 9001:2015 Certification of time:matters GmbH

  • AEO Certification of time:matters GmbH (“Authorized Economic Operator”)

  • Establishment of time:matters Courier Terminals GmbH

2018

  • Sameday Air network extension to/from the U.S. and Mexico

  • Acquisition of CB Customs Broker GmbH and Customs Broker Cargo Handling GmbH

2017

  • Launch of the On Board Courier platform time:matters airmates

2016

  • ISO 9001:2015 certification of time:matters Netherlands B.V. & time:matters Spare Parts Logistics GmbH

2015

  • Spin-off LieferFactory GmbH

2014

  • Establishment of time:matters Same Day Delivery: Lieferfactory

2013

  • Further expansion of the internationalization strategy through the opening of a Special Service Desk in Sharjah/Dubai

2010

  • Start of the internationalization of ic:kurier service with the first station in Paris

2008

  • Expansion of the internationalization strategy in Asia

2007

  • Establishment of time:matters Spare Parts Logistics GmbH

  • Opening of the Courier Terminal at Frankfurt Airport

2006

  • Initiation of the internationalization strategy in Europe

2005

  • Establishment of the Special Service Desk

2003

  • Start of the cooperation with Deutsche Bahn: ic:kurier

2002

  • Establishment of time:matters GmbH

Facts and Figures

Establishment

January 1st, 2002 from Lufthansa Cargo AG

Shareholder

Lufthansa Cargo AG (100%)

Employees

> 330 employees

Quality

ISO 9001:2015 certification

  • time:matters GmbH
  • time:matters Americas, Inc.
  • time:matters Netherlands B.V.
  • time:matters (Shanghai) International Freight Forwarding Ltd.

AEO certification (Authorised Economic Operator)

  • time:matters GmbH

Net Promoter Score

> 76

Our offices & customer service

Europe

time:matters GmbH

Gutenbergstr. 6
63263 Neu-Isenburg
Germany

General phone number:
Phone: +49 6102 36738 800
Fax: +49 6102 36738 899

Transport inquiries and booking requests:
+49 69 9999 2079

E-mail: service@time-matters.com

Directions

time:matters Courier Terminals GmbH

Frankfurt Airport
Gebäude 455d, Cargo City Nord, Tor 26
Germany

Directions

time:matters Austria GmbH

Air Cargo Center Obj. 262/8/3
1300 Vienna Airport
Austria

Phone: +43 1 7007 33966
Fax: +43 1 7007 33969

E-mail: austria@time-matters.com

time:matters Netherlands B.V.

Beechavenue 30-50
1119 PV Schiphol-Rijk
The Netherlands

Phone: +31 88 777 9800
Fax: +31 20 316 5159

E-mail: netherlands@time-matters.com

time:matters France

Phone.: +33 1 78 900302

time:matters United Kingdom

Phone.: +44 20 37690485

Asia-Pacific

time:matters (Asia Pacific) Pte Ltd.

390 Orchard Road
Palais Renaissance # 08-01
238871 Singapore

Phone: +65 68 354074
Mobile: +65 93 873820

E-Mail: apac@time-matters.com

time:matters (Shanghai) International Freight Forwarding Ltd.

Huashan Road No. 1568
NanFung Tower, Room 1204
(Changning District)
200052 Shanghai
China

Mobile: +86 178 2138 3550

E-Mail: china@time-matters.com

The Americas

time:matters Americas, Inc.

1862 West Flagler Street
Miami, FL 33135

USA and Canada: +1 888 4 FLY TMA / +1 888 435 9862
Mexico, Central & South America: +1 469 283 3397

E-mail: americas@time-matters.com

Our values

Credible attitude for countable results

Purpose

beats

Profit

Network

beats

Hierarchy

Empowering

beats

Supervising

Experimentation

beats

Planning

Transparency

beats

Secrecy

Management

Downloads

Company brochure

Information about time:matters, our special speed and high performance solutions.

Press FAQ

Information about time:matters, the time:matters business model and services.

Quality management ISO 9001:2015

time:matters GmbH

Certificate of Quality Management System

time:matters Americas, Inc.

Certificate of Quality Management System

time:matters Netherlands B.V.

Certificate of Quality Management System

time:matters (Shanghai) International Freight Forwarding Ltd.

Certificate of Quality Management System

time:matters

ISO quality policy

Environmental Management ISO 14001:2015

time:matters GmbH

Environmental management system

time:matters Netherlands B.V.

Environmental management system

AEO Authorized Economic Operator

time:matters GmbH

AEO certificate