A few minutes after the booking was made, John, the selected courier, set off to pick up the urgent spare part in Addison, Texas. He is one of more than 12,000 couriers available in over 50 countries for your time:matters airmates service. John lives in Dallas, so he did not have long to travel to the company holding the missing spare part. At 2 PM local time, he had the control unit in his hands. Being so close to Dallas/Fort Worth Airport, the courier was already sitting on the plane to Atlanta at 3:45 PM local time.
There he made his connecting flight to Johannesburg and landed punctually at OR Tambo International Airport at 5:35 PM local time (+1 day). Because John could carry the spare part as hand luggage, he didn’t lose any time at the baggage claim desk and made his way directly to the unairworthy aircraft after customs clearance. This was located at a smaller airport to the north of the city (Lanseria International Airport), so the courier travelled the last part by taxi and handed over the control unit to the technician eagerly awaiting it.