The huge metropolitan city of Shanghai is a major hub in China and nearby Pudong Airport (PVG) sees countless passengers arriving and departing 365 days of the year. With a non-stop flight, travelers are to be transported directly from Shanghai (PVG) to New York (EWR).
However, the aeronautics engineers in charge have discovered a problem with the APU, an auxiliary engine responsible for onboard electronics, among other things. To switch out the corresponding FADEC, the right spare part has to be shipped from the U.S. to Shanghai as quickly as possible.
The airline uses the airmates platform to put together an emergency courier offer for hand-carry transport. Within just a minute, they receive a customized transport solution with binding prices.
Just an hour after booking, the chosen courier has already picked up the spare part from the manufacturer and is making his way to the airport. He takes the next flight to bring the extremely urgent shipment to China, immediately delivering it to the customer upon arriving at Pudong Airport (PVG). The airline is relieved. Thanks to this quick delivery, delays have been averted and the costs associated with such a delay are kept in check.