Neu-Isenburg, 14 April 2016: time:matters, the expert for global Special Speed Logistics, has underpinned its commitment to high quality standards by achieving ISO 9001:2015 certification for its subsidiary.
time:matters Spare Parts Logistics operates a reliable in-night network throughout Europe, complemented by tailored transport solutions for individual customer needs. Speed is a major factor,
along with superior reliability and personalised customer communication. Unpredictability is an inherent part of international transports. “Our customers appreciate that we have backup solutions defined in advance which we can proactively trigger when needed. This minimises the impact”, said Thomas Griese, Head of Operations of time:matters Spare Parts Logistics, adding: “We would not be able to meet our own standards or those of our customers without a well-functioning quality management system. The continuous improvement of our services through process adjustment and enhancement is the key to our success in this area. Therefore, obtaining ISO 9001 certification for our quality management system was a logical step for us.”
The consistent alignment of all processes with customer needs plays an important role in ISO 9001. Ultimately, all processes are derived from the customer requirement. “The standard gives us very helpful tools for further embedding and implementing precisely these concepts throughout the company as a whole”, explained Franz-Joseph Miller, CEO of time:matters.