time:matters GmbH, the expert in high performance and special speed logistics, is now a certified Authorized Economic Operator. Hauptzollamt Darmstadt (main customs office, Darmstadt, Germany) awarded the status of Authorized Economic Operator (AEO) to time:matters GmbH in April, confirming its particular confidence in the company’s reliability and consistent service quality. With this official certification, international customers can now also be sure at all times that time:matters satisfies the strictest requirements in global goods management and complies with all standards for effective protection of the customer supply chain.
The AEO status obtained by CB Customs Broker GmbH and now also time:matters GmbH is the highest possible official AEO certification. This combined authorization covers both the customs simplifications of the AEO-C status and the security and safety requirements of the AEO-S status.
“We are delighted to have been awarded AEO certification. This confirms the success of our long-standing service excellence and quality strategy and illustrates that security and consistently high standards are a priority for us in our cooperation with customers,” explained Lars Krosch, COO of time:matters. “By certifying our status, the customs office has officially recognized that we are a reliable and trustworthy partner in international goods transport. This represents the logical next step and consolidation of our commitment to quality.”
The state certification is another milestone for the time:matters service excellence strategy, the success of which has already been reflected for years in the consistently high Net Promoter Score of over 75. In previous years, time:matters already received ISO 14001:2015 (environmental) and ISO 9001:2015 certification. Both of these confirm the company’s resolute efforts to meet the highest standards at all times in the area of environmental management and also in relation to quality.
As a result of increased globalization and the changing international security situation, the World Customs Organization (WCO) has created the conditions for modern, effective risk management in customs administrations worldwide with the “Framework of Standard to Secure and Facilitate
Global Trade” (SAFE). In this context, the European Union introduced the AEO certificate as an important part of the EU security concept. The aim is to secure the continuous international supply chain, from the manufacturer through to the consumer. An Authorized Economic Operator is considered particularly reliable and trustworthy and benefits from special privileges during customs clearance. Companies based in the EU have been able to apply for this certification since 2008. They must satisfy numerous conditions to be awarded AEO status, from adherence to legal and security requirements through to reliability and financial solvency.