The Spare Parts Logistics division of time:matters GmbH has been offering tailored spare parts supply solutions with its own European flight network and extensive global partner network for ten years already. Within Europe, time:matters delivers essential spare parts overnight, reaching even outlying regions before 8 am. This offering has made time:matters synonymous with reliability, speed, and excellent customer service.
The Spare Parts Logistics division was set up ten years ago when the logistics company won a tender from Siemens Healthcare and Fujitsu-Siemens. The first spare part was picked up from the customer on 17 December 2007 and quickly brought to Scandinavia. time:matters ensured everything ran smoothly, in spite of the very tight lead time and poor weather conditions. In the beginning, the service was only offered to Scandinavia and Italy. The flight network was extended to include France two years later. And another two years after that, the service was also available in the UK. Fast forward to the present day: spare parts can now be delivered overnight to Spain, Greece, all of the Baltic region, and Moscow as well.
With its Spare Parts Logistics division, time:matters can offer numerous companies a fast and competent aftersales service. time:matters guaranteed its customers automated, web-based cargo tracking right from the outset, and even introduced an app for this in 2012. Proactive notifications provide regular information and updates on the position and progress of shipments. Automated cargo billing is also part of the service. With customers increasingly clamoring for digitization throughout the entire transport chain, time:matters continues to improve its offering in this area. The popularity of the company’s tailored service is evidenced by the strong growth in its loyal customer base over the last decade.
Numerous awards further underpin this: time:matters has already received the Achieving Excellence Award from John Deere three years in a row and been named Top Service Provider by CNH Industrial and Supplier of the Year by Siemens Healthcare. Thanks to its reliable in-night service, spare parts for agricultural machinery can be picked up from the customer by 7 pm and be available at 8 am the very next day. Fast availability of agricultural machinery is particularly essential in harvest time to avoid expensive crop shortfalls. Companies can use the service to keep rental and storage expenses for valuable spare parts low and save on personnel costs. The end customer benefits from an optimal and reliable aftersales service, even in outlying regions.
The Spare Parts Logistics service is not only especially popular with numerous producers of agricultural equipment, but also customers in the medical technology, IT, and automotive sectors. Speed is a key factor when transporting goods with a very short life cycle in particular. time:matters is working on even faster delivery solutions and investing in IT to help achieve this. In particular, it is looking at further possibilities for connecting to customer systems via API.
“We are proud of having built such an extensive flight network over the last ten years, which we can adjust where needed to meet specific customer requirements,” said Christian Mörtl, COO of time:matters GmbH, adding: “We are currently pulling out all of the stops to further optimize our interfaces to customer systems to make our service as simple as online shopping.”