Supervisor Customer Service (m/f)

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We are looking for:

Supervisor Customer Service (m/f)

Job location:

Amsterdam Schiphol-Rijk

Starting:

Immediatlely

Work type:

Fulltime

We at time: matters are the experts for Special Speed Logistics, as well as spare parts logistics – and we love what we do!
With our expertise and our passion, we make the seemingly impossible possible.

Your job with us

  • You attend strategic planning and MT meetings, i.e. support and translate strategic guidelines into customer service plans and budgets in order to reach clear qualitative and financial targets as well as activity planning.
  • You contribute to the creation of the annual customer service budget and monitor and manage these cost on a monthly bases, keeping in mind the quality standards and a cost efficient organization within customer service.
  • You develop or improve (new) work methods, processes and procedures in order to develop a pro-active and competitive customer service department which is focused on people, quality, growth and customer satisfaction
  • You set up and control of quality parameters in order to ensure continuous improvements of our customer service
  • You guide and monitor individual employees from our customer service

Your ideal set of skills

  • At least 5 years experience in a similar role
  • Profound knowledge of customer service processes and requirements
  • Very good commercial skills and service orientation
  • Thorough people and people management skills
  • You are stress resistant and a team player
  • You have leadership skills and are a good communicator
  • You are multi-lingual (Dutch, English and French)

You get from us

  • A company philosophy that is characterized by passion, enthusiasm & honesty and that place high value on self-responsibility, courage and creativity
  • A job in a team which has fun and offers real challenges and free room for creativity
  • An attractive, partly result driven, salary and a good social package

Every minute counts!

Apply now online: be-lufthansa.com (Job-Nr.: P0389V100J01)

Overview
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September 17th, 2017|