Fujitsu Technology Solutions moves with the times: up until just a few years ago the leading European manufacturer stored the articles, which must remain available as spare parts for the company’s wide-range of products, in several warehouses located around the world; now the company has reduced this to just two main storage facilities worldwide. This affordable and efficient organization consequently requires a spare parts supply that is available at very short notice and is extremely reliable, since this is the only way to manage the balancing act between quality assurance for customer service and compact storage at the same time.
The experts from time:matters have developed a flexible transport and service concept for the spare parts supply throughout Europe for Fujitsu Technology Solutions. For this, the company relies on the transport with its own planes and then dispersion by road. This ensures maximum flexibility and speed - the transport solution is adjusted to meet the needs of each different situation. The spare parts are picked up in accordance with Fujitsu Technology Solutions particular needs at the latest possible time in the evening and delivered as early as possible the next morning to individually agreed upon depots (PUDOs) – for example to the trunk of the respective technician. Therefore important computer components, which for example must be transported as quickly as possible from the main European warehouse in the Rhine-Mine region to a service technician in Skövde (Central Sweden), reach their destination within merely nine hours after the order was placed at the warehouse. The customer technician is therefore able to fulfill his order on time.
The time:matters Services at a Glance
For time-critical recurring transport within Europe, the experts for sameday and emergency logistics have access to a highly flexible network with customized solutions. Due to personal shipment monitoring and seamless tracking and tracing, time:matters is able to ensure smooth processing.
