The head of the branch office of an internationally positioned bank headquartered in Frankfurt traveled to Peking for an important business meeting. Upon his arrival, he realized that he had forgotten his heart medication, which must be taken every day, in Germany. Since the tablets are unavailable in China, he immediately calls his assistant in Germany, so that she can send the vital medicine to him as quickly as possible.
A standard cargo transport is out of the question! An on-board courier is the fastest and most secure solution
The businessman informs his assistant in Frankfurt on Friday at 14:30. She is worried and immediately begins to search for the fastest and most reliable means of transport for her supervisor. She initially calls the bank’s regular logistics service provider, which offers her the possibility of shipping the medication as cargo, in order to eliminate potential customs problems in advance. However, this way the transport of the shipment would take several days – and subsequently far too long. This solution is out of the question. The courier company suggests to the assistant that she should contact a specialist directly and recommends time:matters. The company implements tailor-made, customized logistics solutions with the fastest possible delivery times.
No sooner said than done. She immediately calls time:matters and describes the “emergency” – by then it is already 16:00. The expert for Special Speed Logistics immediately develops the suitable transport concept: the tablets are to be delivered by an on-board courier (OBC) from Frankfurt directly to her supervisor in Peking. This is the fastest, most secure and reliable mode of transport for this particular case. The OBC can take the medication on board as hand luggage and will not let it out of his sight throughout the entire trip.
time:matters ensures a fast and trouble-free delivery
In order to eliminate potential problems when entering China, time:matters asks the assistant to request a signed list describing the ingredients of the tablets from her supervisor’s physician. Since the physician practices in Munich and shipping to Frankfurt would have taken far too long, he faxes the list – in German an English – directly to time:matters.
Within just a few hours after the distress call, the Lufthansa plane departs from Frankfurt headed for Peking at 17:15, of course it lands punctually at 08:40 local time. Thanks to the appropriate preparations there are no delays upon entering China, which ensures the OBC from time:matters can take a taxi shortly after arriving in the country. Just before 11:00 local time, 1 hour before the targeted time, the OBC reaches the hotel, where he hands over the urgently needed tablets to the relieved banker.
