John Deere distribution partners rely on the transport solutions of time:matters

The Challenge
John Deere delivers agricultural machinery, machinery for residential use as well as forestry machinery with in Germany. Harvest machinery belongs to the most heavily used equipment – which is why a quick and trouble-free spare parts supply is very important. If it comes to an unexpected malfunction in the early morning hours, a replacement part has to be delivered the same day. And this must be possible 7 days a week. In order to constantly meet this high service demand, John Deere distribution partners rely on the transport solutions of time:matters.

The Solution
The transport concepts which were developed together with John Deere distribution partners ensure a smooth shipment process. If there is a malfunction in one of the machines, the experts take over the entire processing. The required spare part is immediately picked up at the spare parts warehouse in Bruchsal, put on the track (ic:courier) and delivered to the desired address at speeds of up to 300 kilometers per hour. Once the shipment reaches the customer, the distribution partner is immediately notified.

The time:matters Services at a Glance
For transportation throughout Germany and Europe, the experts for sameday and emergency logistics have access to a far-reaching network of experienced logistics partners. Shipments from time:matters always have loading priority. Due to the fast, sameday transport with The Bahn (ic:courier) John Deere gains valuable time and saves cash. This pays off: in terms of high customer satisfaction, optimal spare parts supply, and consequently a decisive competitive
advantage.