An automobile manufacturer in Barcelona needs important machine spare parts. Six pallets à 160 kg have to be transported from the central warehouse in Germany to the factory in Spain. Otherwise a shutdown and a loss in production with cost about 100.000€ per hour menaces are imminent.
The manufacturer immediately calls the logistics experts of time:matters and describes the emergency. The Special Service Desk Agents promptly arrange the transport from Schweinfurt to Barcelona. But when picking up the shipment it shows that one single pallet weights 740 kg and not 160 kg as stated. Due to amount and weight the only option to get the shipment to Barcelona right on time is a charter flight. time:matters organizes a night flight while the customer transports the pallets himself to Frankfurt/Hahn airport. When the cargo arrives the plane is already prepared – just four and a half hours after the phone call.
When the goods are scanned and loaded they leave the airport clocklike at 2:30. At 5:25 the plane lands in Barcelona. Thanks to a quick dispatch the highly important spare parts are on their way to the factory at 6:15. The installation works smoothly and the customer is happy and relieved at the same time: Thanks to time:matters the shutdown could be avoided and the production proceeded as planned.
